Return & Refund Policy

(For Vitamin Supplement Products)

1. Overview

We are committed to providing high-quality vitamin and dietary supplement products. Due to the nature of our products, we have specific return and refund guidelines to ensure safety, quality, and compliance with health regulations.

Please read this policy carefully before making a purchase.

2. Eligibility for Returns

✅ Products Eligible for Return

You may request a return if:

• The product was received damaged or defective
• The wrong product was delivered
• The product is expired at the time of delivery
• The item is unopened, unused, and in its original sealed packaging
• The return request is made within 7 days of delivery

❌ Products Not Eligible for Return

For safety and hygiene reasons, we do not accept returns for:

• Opened or used vitamin/supplement bottles
• Products with broken safety seals (unless received that way)
• Items returned after 7 days of delivery
• Products purchased during clearance or promotional sales (unless damaged or defective)
• Products stored improperly after delivery

3. Return Process

To request a return:

1. Email our customer support team at SGGS@GMAIL.CO
2. Include:

• Order number
• Product name
• Clear photos of the product (if damaged/defective)
• Reason for return

Our team will review your request within 2–3 business days and provide return instructions if approved.

Returns sent without prior approval may not be accepted.

4. Refund Policy

Approved Refunds

Once we receive and inspect the returned item:

• Refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method
• Shipping charges are non-refundable (unless the error was on our side)

If the product was damaged or incorrect due to our error, we will cover return shipping costs.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Notify us within 48 hours of delivery
• Provide photos of the product and packaging

We will offer either:

• A replacement (if available), or
• A full refund

6. Cancellations

• Orders can be canceled within 12 hours of placing the order
• Once shipped, the order cannot be canceled

7. Non-Refundable Situations

Refunds will not be issued for:

• Personal taste or preference
• Minor packaging variations
• Delays caused by courier services
• Failure to follow dosage instructions

8. Customer Support

For any return, refund, or product-related inquiries, please contact our customer support team:

Email: SGGS@GMAIL.CO

Response Time: 24–48 business hours

We are committed to resolving your concerns quickly and fairly.